Returns & Refund Policy

At TISPARTS, we want customers to receive products that match their order and expectations. Because many of our products are model-specific, size-specific, color-specific, or prepared according to individual selections, return eligibility depends on the condition and type of product purchased.

Please review the policy below before requesting a return.

Return Eligibility

For standard, non-customized products, return requests may be submitted within 30 days after delivery.

A returned item must:

• Be unused and never installed
• Be free from scratches, tool marks, grease, adhesive residue, or other signs of use
• Include its original packaging when applicable
• Be complete with all included accessories or components
• Be suitable for resale
• Include valid order information or proof of purchase

Please contact TISPARTS before sending a return.

Packages returned without prior authorization may not be accepted.

Products That Cannot Be Returned

Certain products are prepared specifically according to the customer's selected specifications and cannot normally be returned once produced or prepared.

Non-returnable items include:

• Personalized or custom-made products
• Custom titanium bolts or hardware
• Products manufactured in non-standard sizes
• Custom anodized or special-finish titanium parts
• Personalized decals, graphics, or stickers
• Products produced specifically for a particular bicycle or component configuration
• Made-to-order items
• Clearance products
• Final-sale products
• Gift cards

Please check product specifications, dimensions, bicycle model compatibility, and selected options carefully before placing an order.

Titanium Hardware and Installed Parts

Titanium hardware must be inspected before installation.

Once a bolt, axle, mount, drivetrain component, cockpit component, or other mechanical part has been installed, marks may be created by tools, threads, clamping surfaces, or surrounding components.

For this reason, products showing installation or use may not be accepted for return.

Examples include:

• Titanium bolts showing wrench or hex-key marks
• Thru axles that have been installed into a bicycle
• Computer mounts that have been fitted or clamped
• Drivetrain components showing installation marks
• Installed brake or cockpit hardware
• Used pulley wheels or bearing systems
• Parts that have been modified, cut, filed, drilled, or otherwise altered

Customers should confirm size and compatibility against the original component before installation.

Decals, Stickers and Protective Films

Decals and protective films are generally not eligible for return once:

• The backing has been removed
• The adhesive surface has been exposed
• Installation has begun
• The product has been applied to a bicycle, wheel, helmet, component, or other surface
• The decal or film has been cut or modified

Personalized decals and products made for a specific model, size, color, or graphic configuration are considered customized products.

European Union Customers

Customers located in the European Union may have statutory cancellation or withdrawal rights for eligible purchases under applicable consumer protection laws.

For qualifying standard products, this may include a 14-day withdrawal period after receipt of the goods.

However, withdrawal rights may not apply to goods made to the customer's specifications or clearly personalized, including products produced according to custom selections.

This may include:

• Custom anodized titanium parts
• Personalized decals
• Custom graphics
• Special-size hardware
• Made-to-order components
• Products manufactured or prepared specifically for a selected bicycle model or configuration

Where applicable law provides additional mandatory consumer rights, those rights remain unaffected by this policy.

Return Shipping

Unless the return results from an error by TISPARTS or a confirmed defective product, the customer is responsible for the cost of returning the item.

This may include:

• Return postage
• Courier charges
• Customs charges
• Import or export fees
• Brokerage or clearance fees

We recommend using a tracked shipping service and retaining the tracking information until the return has been completed.

Original shipping charges are generally not refundable unless the wrong item was shipped or the product was confirmed to be defective.

Customs Refusal and Unclaimed Shipments

International customers are responsible for complying with local import requirements and paying any applicable customs duties, taxes, VAT, brokerage charges, or clearance fees.

If a shipment is:

• Refused by the recipient
• Left unclaimed
• Rejected because import charges were not paid
• Returned because required customs information was not provided

any shipping, return transportation, customs, storage, brokerage, or processing expenses charged to TISPARTS may be deducted from any refund that is otherwise due.

Order Changes and Cancellations

Standard orders may be canceled before fulfillment when possible.

Customized and made-to-order products may enter preparation or production shortly after the order is placed. Once production or customization has started, cancellation may no longer be possible.

This applies particularly to:

• Custom colors
• Special anodized finishes
• Personalized graphics
• Special-size titanium hardware
• Model-specific customized products

If an order can still be canceled, payment processing charges that cannot be recovered from the payment provider may, where permitted, be deducted from the refund.

Damaged, Defective or Incorrect Products

If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Please include:

• Your order number
• A clear photo of the product
• Photos showing the problem
• A photo of the shipping package
• A clear photo of the shipping label

Do not install or modify an item that appears incorrect or damaged.

After reviewing the information, TISPARTS may provide an appropriate solution such as replacement, reshipment, partial refund, or refund depending on the circumstances.

Refunds

After an authorized return arrives, we will inspect the product before approving a refund.

You will be notified once the inspection has been completed.

Approved refunds will normally be returned to the original payment method.

The time required for the funds to appear depends on the customer's bank, card issuer, or payment provider.

Please note that:

• Original shipping charges may be non-refundable
• Return shipping is normally the customer's responsibility
• Non-recoverable payment processing fees may not be refundable where permitted by law
• Products returned damaged, incomplete, installed, or used may receive a reduced refund or may be rejected

Import Duties and Taxes

Prices paid to TISPARTS may not include taxes, duties, VAT, or other import charges imposed by the destination country unless expressly stated during checkout.

The recipient is responsible for these charges.

Customs processing may also cause delivery delays beyond our control.

Before Ordering

Many TISPARTS products are available in multiple:

• Thread sizes
• Bolt lengths
• Colors
• Finishes
• Bicycle models
• Component generations
• Frame sizes
• Fitment configurations

Please check the product page carefully before ordering.

For replacement hardware, we strongly recommend comparing the dimensions of the original part before selecting a replacement.

Contact TISPARTS

For returns, damaged orders, compatibility questions, or other order-related assistance, please contact us before sending any product back.

Email: liliusnew@gmail.com
Website: https://tisparts.com